warranty information

Performance Sets and Components

 Due to the intended use of these products, warranty is limited to 30 days for correct fit to the specified vehicle, provided there are NO modifications or changes to driveline, tire & wheel diameter, or release mechanisms from factory original components, except as specified as necessary by RAM, and parts are installed as specified by RAM, and any recommended accessory items have been installed.  Since this product is a consumable item, no warranty is offered or made for durability or specific performance. This product is intended for installation by qualified installers and hobbyists. RAM will not be liable for installation labor or vehicle downtime if it becomes necessary to return alleged warranty items to the factory for evaluation.

 

Street Dual Disc units

Street dual disc clutches are STRICTLY FACTORY WARRANTY ONLY.  Customer must return the unit to RAM for evaluation and inspection.

 

Flywheels

RAM flywheels are STRICTLY FACTORY WARRANTY ONLY.  Customer must return the unit to RAM for evaluation and inspection.

 

Hydraulic release bearings

Hydraulic release bearings are STRICTLY FACTORY WARRANTY ONLY.  Customer must return the unit to RAM for evaluation and inspection.

 

Replacement Sets

 RAM Replacement Sets are warranted for 12 months or 12,000 miles (Whichever occurs first) against manufacturing defects when installed in an unmodified in any way, factory stock passenger car used exclusively for daily transportation. No warranty is offered for commercial, off road, street performance, or racing use. This warranty requires resurfacing the flywheel before installation and any items submitted for warranty evaluation must be accompanied by proof this procedure has been performed. The warranty specifically excludes damage from faulty installation, improper adjustment, physically damaged or broken parts, burned friction surfaces, or prematurely worn parts due to overload or misuse. This product is intended for installation by qualified installers and hobbyists. RAM will not be liable for installation labor or vehicle downtime if it becomes necessary to return alleged warranty items to the factory for evaluation.

 

Frequently, clutch problems are related to adjustment and/or release system malfunction.

 

Before removing the suspected warranty clutch from the vehicle, refer to the vehicle service manual for specific information on operation and adjustment of the release system to correctly test and adjust for proper release. If you cannot resolve the problem and must remove the clutch from the vehicle, use the following guidelines to determine if your clutch qualifies for warranty status.

 

Warranty Status Inspection and Evaluation Checklist.

Pressure Plate                                                                                       

Are lever tips worn or grooved?                                                                     

Are there burn or heat spots on the friction surface?                                                                 

Is there lubricant or coolant on the pressure plate?                                       

Disc

Is the friction material burned, broken, or excessively worn?

Is the disc carrier or drive hub broken?

Have any of the damper springs been forced or broken from the disc?

Is there lubricant or coolant on the disc?

Release Bearing

Is the bearing face worn or scored?

Has the lubricant been thrown out of the bearing?

Has the bearing turned blue?

       

The above listed items are what we look for in evaluating a warranty product.  If you answered yes to any of the above questions, this product will not qualify for warranty and should not be returned.             

If your clutch components do not show any of the above problems the clutch is probably serviceable and there are other release system or flywheel thickness problems that need correction. (Removing more than 0.025” when resurfacing the flywheel will require installation of a flywheel shim to bring the friction surface back to its original position in relation to the release bearing.)

 

If after checking and repairing/replacing the clutch release components and/or flywheel, you are unable to obtain proper clutch operation, the complete set including the release bearing should be sent to RAM freight prepaid for factory inspection. You must include the original sales receipt and a receipt for resurfacing your flywheel. If the clutch set is found to be defective RAM will repair or replace the defective component(s) at no charge. If the unit is found to be not defective, you will be advised the cost of repair or replacement. All freight charges are the responsibility of the customer.

 

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